A little help.
Looking for a guide you bought? Open your private link from the purchase email, or check for a guide saved on this device.
Find my guideSomething else?
Email hello@usandstars.com for purchase help, a refund or a privacy request. Include your order reference or the email you used at checkout. Please do not send your card number, birth details or private recovery link.
I paid, but my guide hasn’t appeared
Give payment confirmation a moment, then retry on the return page. Check spam for the guide email. If it still does not arrive, contact us with the checkout email and approximate payment time. Avoid paying again while we check.
Can I get a refund?
Yes. Email us within 14 days of purchase for a full refund. The refund goes to your original payment method, and access to the guide ends. Bank processing times vary. This policy does not limit any rights you have under applicable law.
I don’t know a birth time—or their birthday
No birth time or place is needed. Skip their birthday if you do not know it; your guide will focus on your own chart and the situation. Uncertain chart placements stay visibly open.
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